faq
Q: What if I don't know my size?
A: You can choose "I'm not sure" below the Select Size Option on the product page, take a guess and we'll include a free ring sizer with your order. We have free size exchanges so we'll get you the right size!
Q: I don't know my size, and I'm in a rush and can't wait on a physical sizer.
A: No problem! We have an easy to use ring size guide available here that you can print right from home.
Q: What if I order the wrong size?
A: Our Evergreen Policy sets the standard for ring exchange policies.
We provide lifetime coverage, offering up to two free replacements if your ring is the wrong size, lost, or damaged. With us, you’re covered forever.
It's hassle-free: Just visit our Evergreen Portal and with a few clicks, your new ring will be on its way.
Q: What if my ring breaks?
A: Our Evergreen Policy sets the standard for ring warranty policies.
We provide lifetime coverage, offering up to two free replacements if your ring is lost, or damaged. With us, you’re covered forever.
It's hassle-free: Just visit our Evergreen Portal and with a few clicks, your new ring will be on its way.
Q: What if I don't like my ring once I get it?
A: Our return policy couldn't be simpler. Just send back your ring using our Evergreen Portal within 30 days of your purchase for a full refund. We even pay for the return shipping.
Q: What if I loose my ring?
A: Our Evergreen Policy sets the standard for ring warranty policies.
We provide lifetime coverage, offering up to two free replacements if your ring is lost, or damaged. With us, you’re covered forever.
It's hassle-free: Just visit our Evergreen Portal and with a few clicks, your new ring will be on its way.
Q: What if I can't find the style that I want?
A: We love helping you find the perfect ring! Give us a call at 800-651-9826, or email us at support@alpinerings.com.
Q: My wedding is soon and I need it ASAP. Can you help?!
A: If your size is showing in-stock, we can have your ring delivered to your door as soon as the next business day. Just select the overnight option at checkout. Click here to read our full shipping policy.
Q: Do you offer any military or first responder discounts?
A: Yes! We are proud to offer 30% off to all active duty, veterans, and first responders. Click here to get your discount.
Q: Can your rings be resized?
A: Due to the hardness rating on our rings, they can not be stretched and resized like softer metals but our Evergreen Policy sets the standard for ring warranty policies.
We provide lifetime coverage, offering up to two free replacements if your ring is the lost, or damaged. With us, you’re covered forever.
We also offer a free size exchange within 90 days of your order that doesn't count against one of your lifetime replacements.
It's hassle-free: Just visit our Evergreen Portal and with a few clicks, your new ring will be on its way.
Q: Do your rings come with a replacement warranty?
A: Our Evergreen Policy sets the standard for ring warranty policies.
We provide lifetime coverage, offering up to two free replacements if your ring is lost, or damaged. With us, you’re covered forever.
It's hassle-free: Just visit our Evergreen Portal and with a few clicks, your new ring will be on its way.
Q: I have another question that isn't listed here.
A: Give us a call at 800-651-9826, or email support@alpinerings.com and we'll get back to you ASAP.