Return and Replacements for Custom Engraved Rings
Engraving Policy
- Processing Time: It will add 1-3 days to your order before it's shipped.
- Size Exchanges: You can process a free size exchange within 90 days of your original purchase, but if you want it to be engraved again you will need to purchase a second engraving. This applies whether you paid for the engraving our got it for free.
- How does engraving affect the 2X Lifetime Guarantee?: The policy applies to the ring, but not to the engraving service. At the time of redeeming one of your replacements you will have the option to pay for the engraving service.
- Can I return an engraved ring for a refund?: If you return an engraved ring within 30 days of your original purchase, you'll receive a full refund for the ring's purchase price, but the engraving fee is non-refundable.
- What if I got a free engraving?: Periodically we'll offer free engraving promotions. During these specials, please be aware that if you return an engraved ring for a refund, a $35 restocking fee will be applied.